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Read most frequent questions
Q. What is it that makes you stand out in the industry?
What sets us apart is our blend of speed, strategy, and deep client commitment. We don’t just execute tasks — we think like partners. Our team brings together creative thinkers, marketing strategists, and tech experts who are proactive in guiding clients toward smarter decisions, not just delivering what’s asked. Every project is approached with care, creativity, and a forward-thinking mindset, ensuring our clients get both value and vision. It’s not just what we do, it’s how deeply we care about your growth.
Q. In which countries can I find Tenmiles agency?
Our main office is located in Beirut, Lebanon, but we also operate online, allowing us to serve clients worldwide. Whether you’re based locally or internationally, our team is fully equipped to support your business remotely with the same quality and efficiency. We’re also planning to expand with additional office locations in the future to better serve our growing global client base.
Q. For what industries does your agency provide its services?
As a full-service marketing agency, we offer comprehensive support to startups and growing businesses across all industries. Our services include branding, graphic design, website development, SEO, and more — everything a new business needs to launch successfully. While we cover the full digital and creative spectrum, our core expertise and highest value lies in marketing and sales strategy, which are essential for growth in today’s competitive landscape. We help businesses not only build a brand but also drive real, measurable results.
Q. What does your services provide for its customers?
Our services at Tenmiles are designed to empower businesses with a complete digital foundation and growth strategy. From branding and UI/UX design to website development, SEO, and digital marketing, we offer everything a startup or growing business needs to launch, scale, and succeed in a competitive market. As the digital landscape evolves, we ensure our clients stay ahead — not just with beautiful visuals, but with smart, result-driven marketing and sales solutions that make a lasting impact.
Q. What qualities do you look for in new team members?
We look for people who are proactive, creative, and passionate about marketing and growth. Team members who thrive here are not just doers, but thinkers — individuals who bring new ideas to the table, take ownership of their work, and are eager to grow alongside the agency.
Q. Do you accept remote or freelance applicants?
Yes, we offer flexible working options, including remote and freelance roles, depending on the project and position. As a digitally-driven agency, we value results over location — if you’re skilled, self-driven, and collaborative, there’s a place for you here.
Q. Where can I apply to join Tenmiles agency's team?
You can apply directly through the application form available on our Careers page. All open positions are listed and updated regularly there, so we encourage you to check back often for new opportunities that match your skills and interests.
Q.How do you collaborate with clients during a project?
We believe in transparent, collaborative communication. Clients are involved at every key stage — from initial briefing and strategy, to design drafts, revisions, and final delivery. We use project management tools and regular check-ins to ensure your vision stays at the heart of the process.
Q. How long does a typical project take to complete?
Project timelines vary based on the scope. For example, a branding project might take 1–2 weeks, while a full website and marketing setup may take 4–8 weeks. We always provide a clear timeline upfront and keep you updated throughout.
Q. What kind of support do you offer after project completion?
We offer ongoing support and maintenance packages, depending on your needs. Whether it’s regular updates, analytics reporting, campaign management, or technical support, we’re here to ensure your business continues to grow beyond launch.
Q. What are your working hours for client communication?
Our standard working hours are Monday to Friday, 9:00 AM to 5:00 PM (Beirut Time). However, we also accommodate international clients across different time zones whenever possible.
Q. What happens if I encounter an issue after project completion?
If any issues arise, you can reach out to our support team, and we’ll address them as quickly as possible. We also offer optional maintenance plans to cover ongoing fixes, updates, and performance checks.
Q. Do you offer support for existing websites or marketing campaigns not built by your team?
Yes, we do! We’re happy to audit, manage, or improve existing websites and campaigns, even if they weren’t originally created by us. Our team will first review your current setup and suggest the best way forward.
Q. How can I get in touch with your team?
You can reach us directly through the Contact page on our website, where you’ll find our email, phone number, and a contact form. You can also find our team members’ contacts on our Team page. We aim to respond to all inquiries within 24 business hours.
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