Who we are
At Ten Miles Agency, we are committed to protecting your privacy. Our website address is: https://tenmilesagency.com. We provide digital marketing services and, in the course of our work, collect and process personal information as described in this Privacy Policy.
Comments
When visitors leave comments on our website or blog, we collect the data shown in the comments form, including the visitor’s IP address and browser user agent string. This helps us detect and prevent spam.
If you are a registered user, an anonymized string (hash) may be shared with the Gravatar service to check if you are using it. The Gravatar service privacy policy can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be visible to the public in the context of your comment.
Media
If you upload media (such as images, videos, or documents) to the website, we advise you not to include embedded location data (EXIF GPS) in your uploads. Visitors to the site can download and extract location data from these media files.
If you provide images for marketing or client-related content, we store and process these images in accordance with our privacy policies and only for the purposes agreed upon in our service agreements.
Cookies
We use cookies to enhance your user experience on our website. If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience. These cookies will last for one year.
For users visiting our login page, a temporary cookie will be set to check if your browser accepts cookies. This cookie does not contain personal data and will be discarded once you close your browser.
When logged in, we set cookies to store login information and screen preferences. Login cookies last for two days, while screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.
For users submitting forms, cookies may also be used to remember submitted data, providing a smoother user experience during follow-up visits.
Embedded content from other websites
Articles and media on this site may include embedded content (e.g., videos, images, social media posts, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.
These external websites may collect data about you, use cookies, and track your interaction with their content, especially if you are logged into their service. We do not control the data collection practices of these third-party websites, and we encourage you to review their privacy policies as well.
Who we share your data with
We take your privacy seriously and will only share your data as necessary to provide our marketing services. If you are a client, your data may be shared with our team members or third-party service providers (e.g., advertising platforms, analytics services) in order to deliver services, manage campaigns, and execute marketing strategies.
If you request a password reset or reset related to your client portal, your IP address will be included in the reset email. We do not share any personal data with third parties without your consent, except when required by law or for administrative purposes.
How long we retain your data
Comments and metadata are stored indefinitely so that we can automatically recognize and approve follow-up comments instead of holding them in a moderation queue.
For clients, personal and business information is retained for as long as necessary to fulfill the marketing services and contracts. Data retention may vary depending on the type of service provided (e.g., website analytics, paid campaigns, content creation, etc.). After the project or contract is complete, data may be archived or deleted as per your request, within a reasonable period of time.
Users can view, edit, or delete their personal data at any time. Website administrators can also access and modify this information.
What rights you have over your data
As a visitor or client, you have the right to access, correct, or delete the personal data we hold about you. If you have an account on our website or have submitted comments, you may request an exported file of the personal data we hold, including any data you have provided to us.
Additionally, you can request the deletion of any personal data, excluding data that we are required to keep for legal, administrative, or security purposes. Please contact us at privacy@tenmilesagency.com to exercise these rights.
Where your data is sent
Visitor comments may be checked through an automated spam detection service to ensure the quality and safety of content on our website. Additionally, we may send your personal data to third-party services such as analytics providers, payment processors, and other necessary platforms required for our marketing services, subject to the terms and conditions of those platforms’ privacy policies.
We utilize trusted third-party service providers for marketing purposes, including Google Analytics and social media advertising networks. These services may collect data such as your interaction with advertisements, website activity, and site usage to optimize marketing campaigns.
